Support
Can't find it? We'll help.
Questions about FitFind, a scan that went wrong, or something that doesn't work the way it should: write to us.
Email ushello@carlomaryska.comWe usually reply within a few business days.
Quick answers
A piece is missing or the match is wrong
Visual search isn't perfect. It works best on a clear, well-lit full-body photo. Blurry photos, collages, heavy filters and busy screenshots can lead to missed or wrong pieces.
If a result is off, give it a thumbs down with a reason. That can refund the credit, up to a small number per billing period.
My TikTok or Instagram link doesn't work
FitFind can only open public posts. Private or login-walled posts can't be scanned reliably. If a post won't load, save the photo or take a screenshot of the frame and scan that instead.
How do credits work?
Each photo or social scan uses one credit. The monthly plan includes 25 credits per month, the yearly plan 300 per year. Included credits don't roll over. With an active subscription you can buy extra packs of 25, 100 or 300 credits, and those stay after renewal.
If a scan fails before results come back, FitFind usually returns the credit.
My subscription doesn't show up
Use Restore Purchases in FitFind while signed in to the same Apple ID that bought the subscription. Subscriptions belong to that Apple ID, not to your iCloud.
How do I cancel my subscription?
Subscriptions are handled by Apple. Open iOS Settings, tap your name, then Subscriptions and choose FitFind. Cancel at least 24 hours before the period ends. Deleting the app or your account doesn't cancel it.
How do I delete my data?
Use Delete account in FitFind. It removes your login and the Saves on that iPhone. To erase what's left on our servers, such as your credit wallet or scan feedback, email us. More in the Privacy Policy.